Privacy policy
Last updated: August 26, 2026
Laser Marks operates this website and online store and provides custom laser engraving, personalized products and related services (the "Services"). Our online store is powered by Shopify.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, place an order, request a quote, submit artwork or other files, communicate with us or otherwise use our Services.
Personal information we collect
Depending on how you interact with Laser Marks, we may collect the following types of personal information:
• Contact information, including your name, email address, phone number, billing address and shipping address.
• Order information, including products ordered, customization details, engraving instructions, order history and transaction information.
• Customer-provided content, including names, text, logos, photographs, artwork, images, design files and other information submitted for custom engraving or production.
• Communications you send to us, including quote requests, emails, customer service inquiries and other correspondence.
• Device and website usage information, including IP address, browser information, device information and interactions with our website.
• Payment and transaction information necessary to process your purchase. Payment card information is generally processed securely by Shopify and applicable payment providers, and Laser Marks does not normally receive or store your complete payment card number.
How we collect information
We may collect personal information directly from you when you place an order, request a quote, contact us, submit artwork or customization information, create an account or otherwise interact with our Services.
We may also collect certain information automatically through Shopify, cookies and similar technologies when you visit or interact with our website.
We may receive information from service providers that help us operate our store, process payments, deliver orders, analyze website performance or provide advertising and marketing services.
How we use your personal information
We use personal information only for reasonable business purposes related to operating Laser Marks, including:
• Processing and fulfilling orders.
• Producing custom and personalized products.
• Preparing engraving layouts and processing customer-provided artwork.
• Providing quotes and responding to inquiries.
• Processing payments and transactions.
• Arranging shipping and delivery.
• Providing customer support.
• Preventing fraud and protecting the security of our website and business.
• Improving our website, products and services.
• Measuring website and marketing performance.
• Sending marketing communications where permitted by law and where you have provided any consent required by applicable law.
• Complying with applicable legal, tax and regulatory requirements.
Customer artwork, logos and design files
When you provide Laser Marks with a logo, photograph, artwork, text, design or other file for the purpose of producing a custom product, we use that material as necessary to prepare and fulfill your order.
Customer-provided artwork and files may be stored for a reasonable period of time to complete the order, handle customer service requests, facilitate repeat orders or maintain necessary business records.
We will not use customer-provided logos, photographs, artwork or customized designs for unrelated advertising or promotional purposes without permission where such permission is required.
How we disclose personal information
We may share personal information with service providers only where reasonably necessary to operate our business and provide the Services. This may include:
• Shopify, which hosts and operates our online store.
• Payment processors used to securely process transactions.
• Shipping and delivery providers used to fulfill orders.
• Technology, hosting, security and analytics providers.
• Advertising and marketing platforms where those services are enabled and permitted by applicable law.
• Professional advisers or government authorities where disclosure is required or permitted by law.
We do not sell customer contact information as a standalone product or mailing list.
Shopify
Our store is powered by Shopify. Shopify collects and processes certain personal information when you access or use our store in order to provide its ecommerce services. Information submitted through our store may be processed by Shopify and its service providers in Canada, the United States or other countries.
For more information about how Shopify handles personal information, please review Shopify's Consumer Privacy Policy and Privacy Portal.
Cookies and similar technologies
Our website may use cookies and similar technologies to operate the store, remember preferences, understand how visitors use the website, measure performance and support advertising or marketing activities.
You may be able to manage certain cookie preferences through your browser or through privacy controls made available on our website. Disabling certain cookies may affect some website functionality.
Marketing communications
If you choose to receive marketing emails or other promotional communications from Laser Marks, you may unsubscribe at any time using the unsubscribe link provided in the communication.
Even if you unsubscribe from marketing communications, we may still send you non-promotional communications related to your orders, transactions, quotes, customer service requests or other business relationship with us.
Retention of personal information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, supporting repeat orders, maintaining business and tax records, resolving disputes, preventing fraud and complying with legal requirements.
Retention periods may vary depending on the type of information and the reason it was collected.
Security
We take reasonable administrative and technical measures to protect personal information from unauthorized access, use, disclosure, alteration or loss.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Your privacy rights
Depending on where you live and the laws that apply, you may have the right to request access to personal information we hold about you, request correction of inaccurate information, withdraw certain consent or request deletion of certain personal information where legally permitted.
We may need to verify your identity before processing a privacy request. We may also retain certain information where required for legal, tax, fraud prevention or legitimate business purposes.
Third-party websites
Our website may contain links to third-party websites or services. Laser Marks is not responsible for the privacy, security or content practices of websites or services that we do not operate. We recommend reviewing the privacy policies of those third parties before providing them with personal information.
Children's privacy
Our Services are not directed to children and we do not knowingly collect personal information from children except where information may be provided by a parent or guardian in connection with an order or personalized product.
International processing
Some of our service providers, including Shopify and other technology providers, may process or store personal information outside Canada. As a result, personal information may be subject to the laws of the jurisdiction where it is processed or stored.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology or legal requirements. The current version will be posted on this website with the date of the most recent update.
Contact
If you have questions about this Privacy Policy, would like to request access to or correction of your personal information or have a concern about how your personal information is handled, please contact:
Privacy Officer
Laser Marks
Email: info@lasermarks.ca