Shipping policy
Laser Marks ships custom engraved, personalized and ready-made products to customers in Canada and the United States. Available shipping options and applicable shipping charges are calculated and displayed at checkout based on the order, destination and available delivery method.
Processing and production times
Many Laser Marks products are custom engraved or made specifically for each customer. Processing time includes preparing artwork, setting up the engraving, producing the product, quality inspection and packaging before the order is shipped.
Production and processing times vary depending on the product, quantity, customization requirements and current workload. Any estimated production time shown on a product page or provided with a quote is an estimate and may vary for complex or large custom orders.
Shipping transit time begins only after the order has been completed and handed over to the shipping carrier.
Shipping rates
Shipping charges, when applicable, are calculated at checkout based on the shipping destination, package size, weight and available shipping service.
Any promotional or free shipping offer applies only when specifically stated and may be subject to order value, destination, product or other promotional conditions.
Delivery estimates
Delivery dates and transit times provided at checkout or by a shipping carrier are estimates and are not guaranteed by Laser Marks.
Once an order has been transferred to the shipping carrier, delivery may be affected by weather, transportation disruptions, carrier delays, holidays, customs processing or other circumstances outside our control.
Shipping address
Customers are responsible for providing a complete and accurate shipping address when placing an order. Please review your shipping information carefully before completing your purchase.
If you notice an error in your shipping address, contact us at info@lasermarks.ca as soon as possible. We will make reasonable efforts to update the address if the order has not yet been shipped, but address changes cannot be guaranteed once an order has entered the shipping process.
Laser Marks is not responsible for delivery problems, additional shipping charges or lost packages resulting from an incorrect or incomplete address provided by the customer.
Tracking information
When tracking is available for your shipping method, tracking information will be provided after your order has been shipped.
Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.
Lost or delayed shipments
If your shipment appears to be significantly delayed or lost in transit, please contact us at info@lasermarks.ca and we will assist with reviewing the shipment information and, where appropriate, contacting the carrier.
Laser Marks cannot guarantee carrier delivery schedules and is not responsible for delays caused by the shipping carrier or circumstances outside our reasonable control.
Packages marked as delivered
If tracking information shows that a package has been delivered but you cannot locate it, please first check the delivery area, mailbox, building reception, concierge, household members or neighbours where appropriate.
If the package still cannot be located, please contact the shipping carrier and notify us at info@lasermarks.ca. We will provide reasonable assistance with the carrier investigation, but Laser Marks cannot guarantee replacement or reimbursement for packages confirmed by the carrier as successfully delivered.
Damaged shipments
Please inspect your package and products when they arrive. If an order arrives damaged, contact us as soon as possible at info@lasermarks.ca.
Please keep the product and all original packaging and provide clear photographs of the damaged item, shipping box and packaging materials. This information may be required to submit a claim with the shipping carrier.
Claims involving damaged products will be reviewed in accordance with our Refund Policy.
Canada and United States shipping
Orders shipped within Canada or to the United States are delivered using the shipping options available for the destination at the time of checkout.
Customers are responsible for any applicable taxes, duties, brokerage fees, import charges or other government charges that are not collected during checkout.
International shipping
Shipping availability outside Canada and the United States may vary depending on the product and destination. If international shipping is available, applicable shipping options will normally be displayed at checkout.
International customers are responsible for any customs duties, import taxes, brokerage fees or other charges imposed by their country or local authorities unless specifically stated otherwise.
Customs processing may also result in additional delivery delays that are outside the control of Laser Marks.
Local delivery
Local delivery may be available for eligible orders and locations when offered at checkout or arranged directly with Laser Marks. Availability, pricing and delivery timing may vary depending on the order and delivery location.
Order changes and cancellations
Because many Laser Marks products are customized specifically for each customer, changes or cancellations may not be possible after an order has been placed or production has begun.
If you need to request a change or cancellation, please contact us immediately at info@lasermarks.ca. Requests will be reviewed individually and cannot be guaranteed.
Please refer to our Refund Policy for additional information regarding custom and personalized products.
Contact
If you have questions about shipping, delivery or the status of your order, please contact us at info@lasermarks.ca.